Chapter 2: The Evolution of Management Thinking

Which type of force that influences organizations deals with the availability, production, and distribution of resources in the U.S.A.?
1. Social force
2. Political force
3. Legal force
4. Economic force
Which of Henri Fayol's principles of management refers to the situation in which a subordinate receives orders from one, and only one, supervisor?
1. Division of work
2. Unity of command
3. Scalar chain
4. Unity of direction
Which psychologist developed the "hierarchy of needs?"
1. Douglas McGregor
2. Elton Mayo
3. Abraham Maslow
4. Frederick Taylor
Which management theory deals with the idea that a management technique that works in one situation may not work in a different situation?
1. Contingency view
2. Universalist view
3. Case view
4. olute view
The attempt to create small, incremental improvements in all areas of an organization on an ongoing basis is called:
1. benchmarking.
2. focusing on the customer.
3. continuous improvement.
4. the contingency view.